What is the best way to contact United States Citizenship and Immigration Services (USCIS)?

For anything as important as your (or a loved one’s) citizenship, you want to document everything you do. You can file your application online at the United States Citizenship & Immigration Services (USCIS) website, schedule and manage appointments online, check on application status online, and generally communicate electronically—while saving and printing out delivery receipts and other confirmations.

Dealing with the U.S. Citizenship and Immigration Services (USCIS) requires navigating through a government bureaucracy. Fortunately, modern technology has improved some parts of the process. With that in mind, you may still ponder, “What is the fastest and most efficient way to contact these services about my application?” Some people still adhere to the adage, if it’s not in writing, then it didn’t happen. Correspondence by mail is still an option. It may not be the fastest route, but you can use the postal service for confirmation of receipt of documentation supplied to the USCIS. A confirmation of receipt is always invaluable when any agency claims not to have received something. 

Electronic Filing

Even if you have reservations about electronic applications, the USCIS has more options to contact them quickly, efficiently, and with confirmation pages that you can print out for your records. The process begins with your application. The USCIS now offers electronic filing. You will be able to print a receipt to verify the submission of your application. After your application is filed, you can check the status online at the USCIS website. If you would like to make an appointment to review your application, they also have an online system called InfoPass, where you can schedule, cancel, and reschedule appointments. If the electronic touch still doesn’t quell your concerns, you can still call for direct assistance at the USCIS Service Center number at 1-800-375-5283. 

Choose What's Best for You

Naturally, the electronic communications will probably get your information to the USCIS in the quickest manner. However, efficiency can be negated by the level of comfort you may have with any of the options described above. Everyone wants things to happen quickly and efficiently, but keep in mind that even though you submit your application timely or efficiently does not necessarily guarantee that your application is going to be processed as quickly. Choose the method of contact that best suits the equipment you have available at your disposal and with which you are the most comfortable.